Frequently Asked Questions

My Flutterby has stopped working. What do I do?

Make sure the solar panel is clean and is posistioned to recieve direct sunshine.

My Flutterby spins around with no flutter motion. How do i make it flutter?

The fluttering motion improves as the motor spins faster. First ensure the solar panel is in bright direct sunlight. You can also make the motor spin faster by helping to support the weight of the Flutterby. Simply hook the wire over a plant or flower to help support the weight and you will get a faster fluttering motion.

How do I get my pump apart to clean it? (T)

Pull the pump away from the Lily. Hold the pump with the label facing you so you can read it. Pull the bottom off gently where the arrow heads meet the pump, without pulling the foam. When the bottom is removed the propeller is visible and all can be cleaned from here. Replace all the parts and push the pump back onto the Lily.

How do i get my pump apart to clean it? (C)

Pull the pump away from the Lily. Pull the pump in half at the seam. The filter is now visible to gently remove and clean. Replace the filter back into the pump. To clean the propeller gently rotate the funnel to release the casing and remove the propeller to clean. Replace all the parts and push the two halves of the pump back together. Re-attach to the Lily.

My pump has stopped working. What do i do?

Clean the pump as directed above. Make sure the solar panels on the lily are cleaned and positioned in direct sunshine. Check that the wire is in good condition and connected. Make sure the tube running between the pump and up through the Lily fountain is clear from dirt and debris.

My pump runs, but doesnt push any air. What do I do?

Make sure the solar panel is clean, placed outside and recieving direct sunlight. This ensures it is working at optimum power to push the air. Spring and Summer are the most efficient months that give the best sunshine. The angel of the sun may also vary the solar panel power, so make sure the panel is directed towards the correct angel of the sun. If your oxygenator is the day version and does not have a battery pack it will work in direct sunshine only. If you have the version that runs during the day and night it does include a battery, so try and replace it with a similar rechargable battery to increase the battery charge. Check the pump and panel for any sign of damage. They should not be placed in the water. Check that the stones and tubes are fully functional without breakages, gaps or air leaks. Ensure there is not any sign of rust or corrosion within any of the visible connections. Make sure the porous air stones are clean and not clogged with dirt or damage. Check that the filtered hole in the pump is clear and not clogged with dirt or debris.

My pump has stopped working. What do i do?

If your oxygenator is the day version and does not have a battery pack it will work in direct sunshine only. If you have the version that runs during the day and night it does include a battery, so try and replace it with a similar rechargable battery to increase the battery charge. The Oxygenator will work all year round, although the panel must receive good, diirect sunshine and you will receive a better functionality during around 20 degrees C. Check the pump and panel for any sign of damage. They should not be placed in the water. Check that the stones and tubes are fully functional without breakages, gaps or air leaks. Ensure there is not any sign of rust or corrosion within any of the visible connections. Make sure the porous air stones are clean and not clogged with dirt or damage. Check that the filtered hole in the pump is clear and not clogged with dirt or debris.

How do I get my pump apart to clean it? (T)

Pull the pump away from the float. Hold the pump with the label facing you so you can read it. Pull the bottom off gently where the arrow heads meet the pump, without pulling the foam. When the bottom is removed the propeller is visible and all can be cleaned from here. Replace all the parts and push the pump back onto the float.

How do i get my pump apart to clean it? (C)

Pull the pump away from the Lily. Pull the pump in half at the seam. The filter is now visible to gently remove and clean. Replace the filter back into the pump. To clean the propeller gently rotate the funnel to release the casing and remove the propeller to clean. Replace all the parts and push the two halves of the pump back together. Re-attach to the float.

My pump has stopped working. What do i do?

Clean the pump as directed above. Make sure the solar panels on the float are cleaned and positioned in direct sunshine. Check that the wire is in good condition and connected. Make sure the tube running between the pump and up through the float fountain is clear from dirt and debris.

We recommend that all our water features are cleaned every two to three weeks. To clean it, disassemble the water feature and empty the water. Gently rinse the inside of the bowl with clean, lukewarm water to loosen any debris. Using a clean, soft cloth dipped in lukewarm water, gently rub the surface of the water feature to wipe off dirt and unwanted particles. Do not use any harsh chemicals, such as bleach, or any hard wire bristle brushes to avoid damaging the finish. Reassemble the water feature and refill with clean, fresh water.

How do i get my pump apart to clean it? (T)

Remove the pump away from the water feature. Hold the pump with the label facing you so you can read it. Pull the bottom off gently where the arrow heads meet the pump, without pulling the foam. When the bottom is removed the propeller is visible and all can be cleaned from here. Replace all the parts and attach the pump back onto the water feature.

How do i get my pump apart to clean it? (C)

For birdbaths, lift the panel and remove the pump. For 2-tier birdbaths lift first tier to reveal the pump and detach from the tubing. Detach the pump away from the tubing or panel. Pull the pump in half at the seam. The filter is visible in one half, so gently remove and rinse with clean water. Replace the filter back into that half of the pump. Remove any algae in the other half by rinsing with clean water. Gently push the two halves back together. Re-attach to the birdbath by pushing the pump back onto the panel and placing into the recess of the birdbath. For two-tier birdbaths, replace the pump onto the end of the tubing and place the first tier back into the water feature.

We recommend that all our water features are stored inside during winter and whenever there is frost or very cold temperatures. You should empty the fountain of all water, dry it off, and store the entire product indoors in a dry and frost proof environment before you get any freezing temperatures. Simply emptying the water out of the fountain and covering it for the winter is not considered proper winter storage and damage will not be covered under the warranty.

Keeping fish or real plants in your Water Feature is not recommended. The flow of oxygen in the water can not be guaranteed and the pump will get clogged on a regular basis from uneaten food and natural waste. Rocks can be put in your Water Feature to add decoration or hide the pump if necessary.

We have Water Feature adaptors available if you would like to run your Water Feature inside or in areas that receive less sunshine or positioned in shade. Please contact Customer Services.

1. Check the fountain is positioned correctly, receiving sunlight and not in any shade.
2. Check that the connections between the pump and panel are correctly made and that there is no sign of rust or corrosion.
3. Check that the filtered hole in the pump is clear and not clogged with dirt or debris.
4. Clean the water feature by gently rinsing the bowl with lukewarm water to prevent debris building up in the pump and replace with clean, fresh water.

We recommend regular maintenance and water changes to ensure optimum performance.

The pump can become clogged with debris and may need to be cleaned. Guidance on this is stated above. If the water feature is running out of water, the pump can make a loud noise as it runs dry. Make sure the pump is fully submerged by topping up the water level in the water feature.

You can upgrade almost any of our Water Features to Solar-on-Demand. Please contact Customer Services.

The solar panel uses photovoltaic cells to convert energy from the sun into electricity. This electricity is then used to power the pump and circulate the water or create a fountain effect. Performance is directly related to the amount and strength of sunlight received on the solar panel. This product is designed primarily to operate in summer months but will also work in spring and autumn, provided there is good sunshine.

LED stands for light-emitting diode. LED’s have many advantages over incandescent lights including lower energy consumption, longer lifetime, smaller size, faster switching, greater durability and reliability.

When the lights stay on red colour they are still working correctly and are not damaged. The colour-changing LED cycles through all correct colours when the battery is fully charged. When the battery for the lights begins to lose charge, the colour that is most responsive to this low voltage battery current is red.

Check the solar panel is placed in a location to receive good sunshine during the day and not in the shade. Check the solar panel is not in a lit area at night, such as under a lamp post or flood light, as this may prevent the light sensor from switching the light on. Check the panel and any connecting wires for rust or corrosion, as this can prevent the circuit from working efficiently. If your light has an on/off switch, switch it off for a few days to recharge the batteries before switching back on.

LED’s don’t usually burn out under the normal circumstances they are designed for but they do have a life span. They generally last any where between 25,000-100,000 hours (almost 3 years to over 11 years) of use depending on the amount of current going throw them and the temperatures they are used in. With 8 hours of use per day and limited to 20mA of current at room temperature, an LED can be expected to last about 80,000 hours before its brightness begins to substantially reduce and about 100,000 before it has no output at all. LED’s have a high efficiency of about 30-60 lumens per watt. They are durable, efficient and produce light without giving off heat.

PIR relates to motion sensors and stands for Passive Infra-Red. ‘Passive’ means that the sensor does not emit an infra-red beam, it just accepts incoming infra-red radiation given off by other sources. They sense the temperature within their field of vision and can notice movement of an object with a different temp. PIR sensors are commonly used for home security installations with motion detectors both indoors and out.

‘Motion’ is actually based on an infra-red source with one temperature (such as a person with a higher temp) passing in front of a source with a different temperature (such as a wall with a lower temp). This means that small objects (such as cats and dogs) will activate the light, but objects that are the same temp as their surroundings (no matter how big or small they are) will not activate the light. That way, the light won’t be constantly activated by bushes and trees that are swaying in the breeze in the sensor’s field of vision, to avoid draining the batteries if it’s windy outside at night time.

Solar Lights work by using electricity generated by the solar panel to charge internal batteries. These batteries are then used to power the light. When switched on the lights automatically illuminate at night by using a light sensor. The duration of illumination will depend on the amount of sunlight and therefore charge received by the batteries.

We recommend you use luke warm water and a soft cloth to gently wipe over the leaves.

We recommend you check the batteries and replace if necessary. If your clock is outdoor check that the visible wires are connected and free from dirt and rust.